Are you familiar with the Princess Polly Return Policy? If you find yourself dissatisfied with a product you’ve purchased from Princess Polly, you have the option to initiate a return. Simply adhere to the guidelines outlined in Princess Polly’s return policy.
If you’re unsure about the steps involved in this process, continue reading this article for a comprehensive explanation of how to return items to Princess Polly.
Established in 2010, Princess Polly is an online clothing retailer based in the Gold Coast of Australia. The store specializes in a wide range of women’s apparel, including tops, rompers, bottoms, swimwear, shoes, and dresses. Additionally, Princess Polly is renowned for offering an array of accessories, such as sunglasses, jewelry, bags, watches, and various beauty products.
This article will provide detailed information on the Princess Polly Return Policy, including requirements, customer support, and additional pertinent details. Keep reading for further insights. For more information about the store and its offerings, please visit the official website at https://us.princesspolly.com/.
Princess Polly Return Policy Details
|Accepted Return Period||30 days|
|Method of returning||Online or via Email|
|Refund Period||7 days for only defective items|
|Method of exchange||NA|
|Method of refund||Original method of payment|
Princess Polly Return Policy Overview
Princess Polly offers a diverse range of products, making it a preferred online shopping destination for women. Customers have the convenience of selecting different sizes, viewing product details, and placing orders at their own pace. If you encounter any issues related to size or quality, returning the product is a straightforward and efficient process.
For a Princess Polly return to be valid, the product must be returned within 30 days. Returned items are securely stored at the shopping center and processed within three days for safety measures.
Processing the return typically takes seven business days, but it may be completed in as little as six days, contingent on your bank’s clearance time. You can expect a prompt refund of your deposit within the specified timeframe.
Key Points for Princess Polly Return Policy
- Utilize Happy Returns stores for secure product returns, which provide labels for printing and shipping.
- Gift cards, sale items, and exchanges must be requested within 30 days.
- Unworn and unwashed items must have an intact “OK” tag for eligibility.
- Hygiene standards must be maintained for the return of swimwear items.
- Certain items, including cosmetics, jewelry, underwear, beauty accessories, and similar products, are considered “non-returnable,” even if hygienic. This category encompasses makeup tools such as brushes, sponges, and hair accessories.
- If you use printable return labels, allow at least six days for refunds and store credits to be processed.
- Exchanges will be initiated once the returned item is received securely.
- Notify the company via email at [email protected] if your product arrives damaged, and they will prioritize your request.
- Please allow a minimum of 24 hours for Princess Polly Returns-related refunds, store credits, and exchanges to be processed through Happy Returns.
- Note that original postage fees are non-refundable and will be marked as such.
- Princess Polly assumes no responsibility for items purchased from other stores or unintentionally returned. Non-Princess Polly items are not eligible for delivery liability.
How to Initiate a Princess Polly Return
As Princess Polly caters to customers worldwide, specific procedures are in place to facilitate product returns. The return process is tailored more precisely for USA clients compared to other countries. The return and exchange processes may fall under the same category, so it’s important to familiarize yourself with the necessary requirements for a smooth transaction.
Princess Polly Return Requirements:
- The product must remain in its original, unaltered condition.
- All original tags must be intact and not altered or removed.
- Products labeled as “FINAL SALE” are eligible for return.
Due to hygiene considerations, the company does not accept returns for the following items:
- Hair accessories
- Cosmetic items
- Personal massagers
- Undercover style helpers
- Beauty products
- For footwear returns, ensure they are in their original condition, accompanied by the shoe box, and devoid of any postal labels.
How to Initiate a Return or Exchange:
Submitting a return or exchange is a straightforward process that requires just your zip code and Order number.
Locate your Order Number:
- Visit the official USA Store Returns page.
- Select your region (USA will be default if you are in America).
- Click on the “Start Return” button.
- Enter your Order Number.
- Provide your zip code, phone number, and email address.
- Click “Start a Return” to initiate the process.
- Review the provided details on your screen.
- Proceed with the payment process.
- Once completed, you will receive a postage label.
- Print and securely affix it to your package.
- Drop off your package at a nearby Happy Returns location or office.
- Your item is now ready to be returned.
Note for International Customers: While the company accepts international orders, please be aware that you will be responsible for the return shipping cost.
Princess Polly Returns Shipping Address for USA
Please use the following address if you want to return any product to the USA address for Princess Polly Returns.
Princess Polly Returns,
5026, Chino Hills Pkwy,
How Long Does it Take for Princess Polly to Process Returns and Issue Refunds?
Once you have shipped your product for return, it typically takes 4 to 6 days for your items to reach the designated location. Once received, it will then take approximately 7 business days for the return to be processed. This timeline is similar to the processing times for Shop Pay Refunds and AfterPay.
Please Note: If you are attempting to return more than 10 items in a single transaction, it is recommended to submit separate, smaller returns to ensure you receive the necessary shipping labels.
How Shop Pay and Afterpay Refunds Work
Shop Pay Refund Process:
- The final payment installment is fully cancelled.
- The first payment is processed.
- There is no limit on the number of returns allowed.
- If you choose to print the return label, the shipping cost will be deducted from your refund.
Afterpay Refund Process
- When returning products, you must still choose the Afterpay option for payment.
- You can continue with your Afterpay installment payments.
- You have the flexibility to start with the final installment and work your way backwards.
- You can return as many items as needed using this service.
- If you opt to print the shipping label, the postage cost will be subtracted from your refund.
Timeframe for Receiving Refunds
The refund process is influenced by two main factors:
- It takes three days for the team to process the returned item.
- The actual time it takes for the refund to be reflected in your bank account depends on your bank’s processing time.
Can I Return Items from an Online Purchase to a Physical Store?
Princess Polly exclusively accepts returns through its online platform. Therefore, if you make a purchase online, returns must also be processed online.
How Can I Exchange My Items?
To initiate an exchange, you will need to use your store credit. Please note that exchanges at Princess Polly are only available for one week.
The company offers two exchange options:Instant Exchange and Standard Exchange. Read about them below:
Standard Exchange: This process involves the carrier scanning your return before your exchange order can proceed.
Instant Exchange: If you choose Instant Exchange, the process begins as soon as you submit your exchange request. A $1.00 charge will be placed on your credit card. If the process takes longer than 14 days and the item isn’t returned, you will be charged the full amount to your credit card.
Once the exchange process is initiated, you will receive an email with your new order number. Due to the efficient processing system, it may be challenging for the company to cancel exchange orders.
If you request an exchange and the desired item is unavailable in stock, you will receive a refund.
The company will factor in any discounts applied to each item during the exchange process. However, separate requests for exchanges will not generate new discount codes.
Princess Polly can issue store credit using your gift card, making future purchases more convenient.
Which Items Cannot Be Returned According to the Princess Polly Return Policy?
Princess Polly’s Return Policy designates certain items as non-returnable for specific reasons. These items include:
- Beauty tools (brushes, makeup items, etc.)
These items fall into the non-hygienic category and are therefore ineligible for returns.
“What Are People Saying About Princess Polly?
Opinions about the brand vary, reflecting its international presence and diverse range of offerings for women. Reviews may differ based on location and individual preferences.
If you’re interested in reading reviews on the official website, you can click on this link: Read Reviews
For More Login Guides, Visit:
Princess Polly Customer Support
If you have any questions related to the exchanges or Returns, or you want to ask the company about any specific product, you can use the contact details I have listed below. Sometimes customers face problems with returns and cannot find the solution to their problems. They can use the following contact details to reach out to the customer service team in such situations.
- Official Company Website: https://us.princesspolly.com
- Phone Contact Number: +1-323-543-7376
- Call between Monday to Friday from 9:00 a.m. to 3:00 p.m. PST)
- Email Support: [email protected]
- Contact this email if you find the product faulty or damaged.
- USA Store Contact Details: Click here
- Australia Store Contact Details: Click here
I trust you now have a clear understanding of how the Princess Polly Return Policy operates. Adhering to the outlined guidelines is crucial to ensure the safe return of your product. It’s worth noting that the International Standard for Returns may vary slightly from the domestic USA return standards. If you have any remaining questions or concerns, please feel free to leave a comment.